OUR POLICIES

Booking Policy

1. THE TERMS RELATE TO PROFESSIONAL RENTAL TO THE CONSUMER AND APPLY TO:

• Rooms and apartments (in the following called rental object)
• Canoes and kayaks rented for individual use (in the following called rental object)

2. BOOKING

The booking is binding on both parties when the contract is signed or the lessor (in the following referred to as Bootshaus) has confirmed in writing the lessee’s (in the following referred to as customer) order.

3. PAYMENT

The booked rental objects have to be paid by the customer at the time of booking if nothing else has been agreed to between Bootshaus and the customer.

Rent in addition to the original booking is payable at the latest at the beginning of the rental period unless otherwise agreed in the particular case. Bootshaus has the right to cancel the agreement unless the customer pays at the right time and the delay is not of minor importance to the lessor. The customer is then liable for compensation with the entire rental amount unless the canoe can be rented out to another customer.

4. CANCELLATION

If the customer cancels the booked rental objects before the start of the rental period, the customer will be charged:

• 20% of the total rent until 30 days before the rental period
• 30% of the total rent 29 – 14 days before the rental period
• 40% of the total rent 13 – 7 days before the rental period
• 50% of the total rent 6 – 1 days before the rental period
• 80% of the total rent 24 hours or less before the rental period

If a canceled rental item is rented to someone else, the customer is entitled to a refund of the amount paid, minus a maximum processing fee of SEK 100. In the event of serious illness or a similar circumstance affecting the renter, Bootshaus will refund the amounts paid by the customer, provided that:

• The reason for the inability to fulfill the agreement is documented by a medical certificate or similar document.
• The customer reports the cancellation as soon as possible after becoming aware of the reason for the inability to fulfill the agreement. Late reports or documentation may result in the reimbursement being refused.

5. FORCE MAJEURE

If either the customer or Bootshaus is unable to fulfill their contractual obligations due to force majeure, the following provisions apply:

Prevention on the customer’s side: If the customer is unable to make use of the booked services due to official travel restrictions (e.g. border closures, official entry bans for Sweden), Bootshaus will offer a free rebooking to an alternative period. If rebooking is not possible or not desired, Bootshaus will refund the amount paid minus a maximum processing fee of SEK 100. The customer must notify Bootshaus immediately upon becoming aware of the restriction and, upon request, provide appropriate documentation (e.g. official government publication, travel advisory).

Prevention on Bootshaus’s side: If Bootshaus is unable to maintain operations due to force majeure (e.g. natural disasters, government orders, effects of armed conflict), affected customers will be notified without delay. The customer is entitled to a free rebooking or a full refund of the amount paid.

Exclusions: General travel advisories without concrete entry restrictions, personal concerns of the customer, and unfavourable weather conditions do not constitute force majeure under this clause.

6. TRANSFER OF CONTRACTS BEFORE THE BEGINNING OF THE RENTAL PERIOD

The customer always has the right, instead of cancellation, to transfer the rental agreement to another person unless Bootshaus has reason to refuse to accept it as the lessee. The original customer will thus be free from all commitments to Bootshaus.

7. RENTAL OBJECT CONDITION

It is the responsibility of Bootshaus, at the beginning of the rental period, to deliver the agreed rental object in good condition. It is then the customer’s responsibility to return it in the same condition.

8. DELIVERY OF THE RENTED PROPERTY

The rented equipment (or the rooms in the case of room/apartment rental) is handed over at our rental station at Bootshaus, Norra Grean 4 in Bengtsfors. The transport of the rented items with your own vehicle (transport on the car roof or similar) is only permitted after prior consultation with the rental company. The means of transport must be suitable for transporting the type of boat.

9. DELAYED OR INCORRECT DELIVERY

If Bootshaus does not provide the rental item in the contractual condition and with agreed equipment at the time agreed, the customer is entitled to such reduction of the rent corresponding to the delay. If the correction does not take place within 3 hours from the agreed time, the customer has the right to cancel the agreement. However, cancellation may not take place if the fault is only of minor importance to the customer or if Bootshaus supplies an equivalent rental item within 3 hours from the agreed time.

10. RETURN AT THE RENTAL PERIOD END

The customer must at the end of the rental period return the rental items in the same condition as before the beginning of the rental period except for normal wear. Bootshaus and the customer should, if possible, jointly inspect the rental items.

11. DAMAGE TO RENTAL OBJECTS

Normal wear and tear: Superficial scratches, minor signs of use and wear resulting from intended use are covered by the rental fee and will not be charged to the customer.

Damage during intended use: For damage exceeding normal wear and tear that occurs during intended use of the rental object, the customer is liable for a maximum deductible of SEK 3,000 per incident.

Damage during unintended use: If damage is caused by use of the rental object outside its intended purpose, the customer is liable up to half the manufacturer’s recommended retail price (RRP) of the affected rental object. Unintended use includes, but is not limited to:

• Dragging or sliding boats across roads, rocks or rough surfaces without a boat trolley
• Exceeding the maximum permitted number of persons
• Navigating rivers with rapids or whitewater sections
• Using stoves (gas, petrol or spirit stoves) in or on the boats
• Using the boats for purposes other than their intended use (e.g. as a diving platform, for towing, or for transporting objects outside the boat)

Damage report: Any damage is documented jointly with the customer upon return. Bootshaus will prepare a damage report including a description and photographic documentation. The customer will receive a copy.

Intentional damage and gross negligence: In the event of intentional damage to or loss of the rental object, the customer is liable for the full replacement cost.

12. WEATHER-RELATED RESTRICTIONS

Canoe and kayak tours are outdoor activities whose course depends significantly on weather conditions. Unfavourable weather (e.g. wind, rain, low temperatures) is a risk known to and accepted by the customer and does not entitle the customer to a reduction or refund of the rental fee.

Recommendation by Bootshaus not to go out: If Bootshaus recommends that the customer does not start or continue a tour for safety reasons, Bootshaus will offer – subject to availability – a free extension of the rental period or a rebooking to an alternative period. There is no legal entitlement to an extension or rebooking; this offer is made as a goodwill gesture and is subject to the availability of rental objects.

Customer responsibility: The decision to go out in specific weather conditions rests with the customer. Bootshaus accepts no liability for the customer’s decision to continue a tour despite unfavourable conditions. The customer is responsible for checking current weather conditions before and during the tour.

13. DISPUTES

Disputes concerning the interpretation or application of these terms shall, in the first instance, be attempted by the parties to resolve by agreement. If the parties do not agree, the dispute may be examined by the General Complaints Board, to the extent that the matter is of such a nature that it can be dealt with by the Board, or by a public court (district court). It is always Swedish law that applies and rules for Sweden that are used.

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Privacy Policy

This Privacy Policy describes the policies of Bootshaus, Norra Grean 4, 666 91, Sweden, email: info@bootshaus.se, phone: +46 531 12540 on the collection, use and disclosure of your information that we collect when you use our website ( https://bootshaus.se ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:
We will collect and process the following personal information about you:

Name
Email
Mobile
Address
Payment Info

How We Use Your Information:
We will use the information that we collect about you for the following purposes:

Processing payment
Manage customer order
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Ad service
Analytics
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@bootshaus.se. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy further down on this page.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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