Booking Policy

GENERAL TERMS AND CONDITIONS BOOKINGS

1. The terms relate to professional rental to the consumer and apply to:

  • Rooms and apartments (in the following called rental object)
  • Canoes and kayaks rented for individual use (in the following called rental object)

2. Booking

The booking is binding on both parties when the contract is signed or the lessor (in the following referred to as Bootshaus) has confirmed in writing the lessee's (in the following referred to as customer) order.

3. Payment

The booked rental objects have to be paid by the customer at the time of booking if nothing else has been agreed to between Bootshaus and the customer.

Rent in addition to the original booking is payable at the latest at the beginning of the rental period unless otherwise agreed in the particular case. Bootshaus has the right to cancel the agreement unless the customer pays at the right time and the delay is not of minor importance to the lessor. The customer is then liable for compensation with the entire rental amount unless the canoe can be rented out to another customer.

4. Cancellation

If the customer cancels the booked rental objects before the start of the rental period, the lessor will be charged:

  • 20% of the total rent 30 days before the rental period
  • 30% of the total rent 29 - 14 days before the rental period
  • 40% of the total rent 13 - 7 days before the rental period
  • 50% of the total rent 6 - 1 days before the rental period
  • 80% of the total rent 24 hours or less before the rental period

If canceled rental objects are rented out to another, the customer has the right to recover the amount paid less a handling fee of a maximum of SEK 100. In case of cancellation of the rental object before the start of the rental period due to death, serious illness or similar circumstance that has hit the tenant or someone in his family, Bootshaus shall refund what has been paid by the customer. Illness etc should be substantiated by a medical certificate or the like.

5. Transfer of contracts before the beginning of the rental period

The customer always has the right, instead of cancellation, to transfer the rental agreement to another person unless Bootshaus has reason to refuse to accept it as the lessee. The original customer will thus be free from all commitments to Bootshaus.

6. Rental object condition

It is the responsibility of Bootshaus at the beginning of the rental period, to deliver the agreed rental object a good condition. Then it is the customer's responsibility that it be left back in the same condition.

7. Delayed or incorrect delivery

If Bootshaus does not provide the rental item in the contractual condition and with agreed equipment at the time agreed, the customer is entitled to such reduction of the rent corresponding to the delay. If the correction does not take place within 3 hours from the agreed time, the customer has the right to cancel the agreement. However, cancellation may not take place if the fault is only of minor importance to the customer or if Bootshaus supplies an equivalent rental item within 3 hours from the agreed time.

8. Return in advance due to illness etc.

In the event of death, serious illness or other similar circumstance which during the rental period affects the customer or someone in his family, the customer is entitled to return the rental items before the end of the agreed rental period. The rental period used shall be considered to run until the day after the return. Illness etc should be substantiated by a medical certificate or the like.

9. Return at the rental period end etc.

The customer must at the end of the rental period return the rental items in the same condition as before the beginning of the rental period except for normal wear. Bootshaus and the customer should, if possible, jointly inspect the rental items.

10. Disputes

Disputes concerning the interpretation or application of these terms shall, in the first instance, be attempted by the parties to resolve by agreement. If the parties do not agree, the dispute may be examined by the General Complaints Board, to the extent that the matter is of such a nature that it can be dealt with by the Board, or by a public court (district court). It is always Swedish law that applies and rules for Sweden that are used.